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Q. What is the deal on your medical alarms?
A. We want to get your medical alarm installed as soon possible. If you order now, and tell us that you found us online, we will give you a free lock box to protect your house. Call us toll-free (800)824-8274 or fill in our order form to get started.
Q. How do I get started?
A. Call us toll-free at 1(800) 274-8274 or fill in our order form and we will ship out your medical alert system.
Q. How much does it cost?
A. The medical alert system and monitoring costs only $29.95 a month.
Q. What is your risk-free trial?
A. We're so confident you'll love the sense of security and safety our medical alert system provides, we offer a risk-free 30-day trial. If after 30 days you can bear to part with it, simply return the system for a full refund.
Q. What happens if I lose power?
A. The medical alert system features a back-up battery that will operate your system for twelve hours. Before your battery runs out of power, the Bodyguard sends a "low battery" signal to the monitoring center to warn that the system will soon be nonfunctional.
Q. What if I am on the phone when I need to use my medical alert pendant?
A. If you are on the phone connected to the medical alert system, the system will disconnect your call and send the emergency signal. If other phones in your house are in use, then the system will try to dial the monitoring station 10 times. If it has still failed to communicate. The Bodyguard will emit a high-pitched tone alerting that it has failed to communicate.
Q. Is there a more fool-proof method of communication?
A. Your local phone company can install a special RJ31X jack that allows for total line seizure. If any phone is off the hook, or ringing, the unit will still communicate by disconnecting all phones in the premises and then dialing the monitoring station.
Q. Will it work from my yard?
A. The range of the transmitter varies depending upon the location of the base unit and the outside construction materials of the home. In most cases the unit will operate up to 200+ feet from the base unit.
Q. How long is the agreement?
A. The agreement is for six months.
| Why should you call now? Because these medical alert systems can only save your life once they are installed. Call toll free 1 (800) 274-8274 (or send us a message) to learn about our no-money-down Internet special.
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Q. Who installs it?
A. We Fed Ex your medical alert system to you. Simply plug it into a 24 hour AC power outlet, and plug the telephone cord into a phone outlet. Press the wireless button to test your medical system, our live operator will respond to you on the Bodyguard console to confirm you system is operational. The installation takes 3 minutes.
Q. How often does the system need to be serviced? Who will provide the service?
A. Your medical system requires no routine servicing. The system has self-diagnostic features, which alert the monitoring center if there is a problem. Should the system require service we will Fed Ex a new medical alert system to you immediately.
Q. How often should I test my medical alert system?
A. Your medical system should be tested monthly. Test instructions are included in the information delivered with the system.
Q. How large is the medical alert pendant?
A. The unit is very small and lightweight and you can select the pendant, which is worn around the neck. We also have a wristwatch pendant. The actual size is1¼" x 1¼" x 3/8" thick.
Q. Can I use my pendant in the shower?
A. Yes. The transmitter is waterproof and designed to operate in the shower.
Q. Does this product come with a guarantee/warranty?
A. The product comes with an unconditional warranty on parts, labor and service. Repairs are free unless the unit or transmitter is lost.
Q. What happens if I drop it?
A. If you drop the medical alert pendant it should be tested immediately to verify the unit is working properly. If it is broken call Pioneer Security and we'll send you a new pendant at no charge.
Q. How do I get started?
A. Just fill out the order form.
Q. How can I cancel my service?
A. To cancel service, just send a letter requesting cancellation thirty days before you want the service to end to:
Pioneer Emergency Response Services
991 Lomas Santa Fe Dr. C415
Solana Beach, CA 92075
Please ship the unit back to us.
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